Trust Centre
How NAIBIC handles your work and your data
Plain answers to the questions people ask before they trust a platform with their business.
This page is maintained by NAIBIC to answer common security and privacy questions about the platform. It describes our current practices — it is not a certification, an audit result or an independent review.
Accounts and sign in
- Accounts are created with an email address and password, or with a supported sign-in provider.
- Passwords are handled by our authentication provider and are never stored by NAIBIC in readable form.
- You can change your password or sign out of your account at any time from your profile.
Where your work is stored
- Your saved work — documents, plans, brand kits, goals, surveys and meeting notes — is stored in a Supabase Postgres database.
- Row level security rules are applied so a signed-in member can only read and write their own rows.
- Traffic between your browser and our servers travels over HTTPS.
How AI is used
- AI features send the text you enter to OpenAI to produce a result, then return it to you.
- AI output is a starting draft. Review anything before you send it to a customer, a lender or a government body.
- NAIBIC is not a lawyer, accountant or financial adviser, and AI output is not professional advice.
What we collect
- Account details you give us, such as your email address and any profile information you add.
- The content you create in the tools, so we can save it and show it back to you.
- Basic usage counts, such as tokens used, so monthly limits work correctly.
Cookies and analytics
- We use cookies and local storage to keep you signed in and to remember preferences such as your pinned tools.
- We use analytics to understand which pages and tools are used, so we can improve them.
Keeping and deleting your data
- You can delete any saved item from My Workspace, and it is removed from your account.
- Meeting recordings and notes follow the limits shown inside that tool.
- If you want your whole account removed, ask through in-app support and we will action it.
Support and reporting a problem
- All support runs through in-app support, so your request stays attached to your account.
- If you believe you have found a security problem, report it through in-app support and mark it urgent. Please do not share the details publicly until we have replied.
Canadian by design
- NAIBIC is built in Canada for Canadian small businesses, with Canadian spelling and Canadian context in the tools.
- Our terms, privacy policy and disclaimers set out the full legal detail.
Shared responsibility
We look after the platform: hosting, access rules, and keeping your saved work available to you and no one else. You look after what you put in and what you send out: keep your password private, avoid pasting information you are not allowed to share, and review AI drafts before you rely on them.